For years, I had been a trusted vendor on Cardmarket, amongst Europe’s most distinguished platforms for buying and selling cards. I preserved a wonderful standing — more than 400 good testimonials, zero disputes, and steady, Expert company. But one particular unjustified dispute, taken care of by Cardmarket team users Silvia Parravano and Christian Tobehn, changed every thing. in the following paragraphs, click here I'll share my individual knowledge, reveal the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A thoroughly clean report Built about Years
A demonstrated vendor With a hundred% constructive Feedback
ahead of the incident, I was accurately the kind of vendor every marketplace values. I mentioned investing playing cards correctly, described ailments transparently, and transported instantly. I by no means received a single grievance — only praise.
the necessity of belief on Cardmarket
name is all the things for sellers on Cardmarket. One error — even one which isn’t your fault — can problems yrs of hard work. That’s what makes my Tale so alarming for Other people operating to the System.
The Dispute That Shattered My Standing
consumer Ordered the incorrect Card, Then Blamed Me
The difficulty commenced any time a customer purchased a card shown precisely by identify, set, and condition. Upon receiving it, they falsely claimed I had sent the “Mistaken Edition” — Inspite of clear listing evidence demonstrating I hadn’t.
Proof Ignored by Support
I submitted screenshots with the listing, card Edition, and situation to show my accuracy. But Cardmarket assistance, particularly Silvia Parravano, overlooked the information. rather than examining the listing or requesting clarification, she promptly sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s conclusion was unilateral. She didn’t admit my evidence or ask for any counterevidence from the client. She merely blocked my account. No Listening to. No next opinion. No attraction.
No Warning, No Communication
What built this worse was the suddenness of your action. I used to be locked from my account right away. My appeals — requesting a review or escalation — ended up met with automated responses or silence. Silvia Parravano exercised complete authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In observe-ups, my circumstance was also witnessed by Christian Tobehn, A different member of Cardmarket's support workforce. Unfortunately, as opposed to examining the facts objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections plus a long lasting ban.
A sample of vendor Disregard
Are genuine Sellers remaining Silenced?
After this knowledge, I started researching online community forums and community threads. I swiftly identified I wasn’t alone. Dozens of extended-time sellers noted very similar activities — a lot of involving Silvia Parravano.
a standard concept? purchasers often win, even though Completely wrong — and sellers are left voiceless.
How This Hurts all the Market
even though platforms really should defend consumers, ignoring evidence from genuine sellers results in a broken ecosystem. When have confidence in is a person-sided, bad actors take advantage, being aware of they’ll be shielded by biased aid brokers.
the condition: No Oversight, No Appeal
not enough Transparency in Cardmarket’s program
quite possibly the most alarming problem may be the absence of the appeals approach. Once team like Silvia or Christian make a decision, it’s final. There’s no second evaluate, no accountability, and no way to revive access to your account — It doesn't matter how powerful your proof is.
Risk of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a Phony claim — or shed my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
money and psychological effects
Business decline right away
I invested many years in building my vendor profile. everything work was worn out quickly, together with prospective upcoming earnings. My seller dashboard, get historical past, and faithful buyer base — all gone.
psychological Toll on the Trusted Seller
This wasn’t just a business hit. it had been demoralizing. to become dealt with similar to a fraud right after yrs of integrity was emotionally devastating. I followed each individual rule, and nonetheless bought punished.
What Cardmarket Must Do to Regain have confidence in
Platform Reforms Are Urgently required
If Cardmarket desires to keep high quality sellers and stop long run abuse, it have to:
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✅ Introduce a clear appeal procedure for blocked accounts
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✅ demand disputes being reviewed by not less than two unbiased assistance agents
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✅ Train staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who submit clear, factual proof
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✅ build accountability metrics for employees selections
without the need of these alterations, trustworthy sellers will keep on to get collateral damage inside of a method that blindly favors potential buyers.
closing Thoughts: Be cautious, continue to be Documented
if you are presently promoting on Cardmarket, don’t assume your perfect record will guard you. You're always a single buyer criticism — even a false a person — from becoming silenced.
guard your self by:
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Taking screenshots of each listing
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Archiving interaction with consumers
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Backing up your account details frequently
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planning for disputes — Even when you do nothing at all wrong
summary:
My practical experience with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any person utilizing Cardmarket. I believed from the platform. I performed by The foundations. And that i even now bought taken off with no induce.
If Cardmarket proceeds to ignore seller rights, additional reliable sellers will wander absent. And when that takes place, the platform gained’t just reduce sellers — it’ll shed its believability.
Has a thing comparable happened for you? Share your encounter and enable raise awareness. Sellers should have better.